Terms
Your subscription. Clear terms.
Effective 1 October 2026 · Version 2026-10-01 · early access
- Your agreement
- These terms govern ArchiStudio, operated by iSkale Group FZ LLC, United Arab Emirates. By accepting them you confirm you can enter this agreement and have authority for any workspace you administer. Contact hello@iskalegroup.com for support, billing disputes or business identity information.
- What the service provides
- ArchiStudio is an early-access design workspace for concept visuals, models, finish options and material schedules. AI images and models, estimated dimensions and schedules require professional review. They are not surveys, construction documents, engineering certification, product-availability guarantees or permit evidence.
- Editable 3D and AI models
- The room builder creates separate named walls and simple furniture; authored imports retain supported source structure. AI-generated meshes are automatically separated into selectable geometry pieces. Those pieces may be fragments or joined regions and are not guaranteed to be complete walls or furniture. Automatic semantic identification and exact reconstruction are not promised. Review highlighted boundaries before editing and use structured models when object-level accuracy is required.
- Your content and permissions
- You retain your existing rights to uploaded content. You give us permission to host, copy, process and transmit that content as needed to operate the features you request, including processing by the selected AI providers. You must have permission to use uploaded references and disclose any client material. Generated-output rights depend on applicable law and provider terms; uniqueness, exclusivity and fitness for a particular project are not guaranteed.
- Subscriptions and automatic renewal
- Checkout shows your plan, billing interval, currency, applicable taxes and total before you pay. Monthly subscriptions renew monthly and annual subscriptions renew yearly unless cancelled before renewal. Annual prices shown per month are paid as the stated yearly total. The Free account is not a paid subscription and does not automatically become one. Offers apply only when eligibility, discount and duration are expressly shown during activation.
- Cancellation and plan changes
- Manage your subscription in Settings. Cancellation stops the next renewal and normally takes effect at the end of the already-paid billing period; the confirmation shows the effective date. Current access continues until that date. Plan changes are scheduled for the next billing boundary and shown before confirmation. An optional retention offer is not required to cancel. If you cannot access billing, contact hello@iskalegroup.com before renewal so we can help.
- Credits
- Images, video, Agent work and 3D generation share the workspace credit balance. The selected operation, model and settings determine the quote; review it before starting. A failed generation returns the credits charged for that failed job. A completed result that needs design refinement is not automatically a failed generation. Monthly allowances expire at the billing boundary; annual plans allow unused monthly allowance to carry for up to two additional months. Purchased top-up credits do not expire, but using them requires an active account and remains subject to the available plan features. Credits are not money and are not transferable or redeemable for cash.
- Refunds and billing issues
- A credit refund for a failed generation is different from a refund of a subscription payment. Cancelling prevents future renewal; it does not itself refund the current paid period. Contact hello@iskalegroup.com with the invoice reference for an incorrect charge, duplicate payment, unavailable purchased service or other refund request. We review the circumstances and applicable rights. Nothing in these terms removes a mandatory cancellation, refund or consumer right.
- Trials and promotions
- A paid-plan trial exists only when a specific offer is presented and accepted. Its activation must state the free period, whether a card is required, the next charge and date, and how to cancel. Ordinary Starter checkout is a paid subscription. Do not assume an invitation or a Free account includes a paid-plan trial. Promotion limits and credit expiry are shown in the particular offer.
- Responsible use and security
- Do not use the service unlawfully, infringe others’ rights, impersonate people, upload private-person imagery without required consent, interfere with another workspace, bypass plan or credit controls, or share your credentials. Protect your account and review team access. We may restrict use needed to address abuse, security threats, non-payment or legal requirements and provide notice where appropriate.
- Availability, changes and recovery
- Generation speed depends on provider queues and complexity. No availability or delivery SLA applies unless separately agreed. We may maintain or change the service and will give appropriate notice of material subscription changes; a new price is not silently applied to an already-paid period. Browser drafts are device-local recovery aids. Save workspace versions and keep exports of important work. Enterprise deployment, backup and delivery commitments require a separate written agreement.
- Professional responsibility and disputes
- Review outputs against source material and obtain the appropriate professional checks before client delivery or construction. We do not guarantee that AI output will satisfy a particular brief or technical standard. For a complaint, contact hello@iskalegroup.com so we can investigate and seek a resolution. Applicable mandatory rights and remedies continue to apply; these terms do not create a blanket exclusion of liability or an unverified choice of court.